Legal
Privacy Policy
Last updated: September 2026
1. What we collect
Account details you give us, name, email, password. Billing and identity information for KYC checks, including a document you upload to verify your identity. Provider firm details and licence documents, for Providers. Messages, documents, and files you send through the platform. Usage data like pages visited and actions taken, to keep the platform working and improve it.
2. How we use it
To run your account and the marketplace itself, matching Founders with Providers, processing payments, showing you your tasks and documents. To verify identity and licences, which is why KYC and licence documents exist as a category of data at all. To communicate with you about your account or a task. To meet our own legal and regulatory obligations.
3. Who we share it with
A Provider you engage sees what's needed to do the job, your name, the task details, and anything you send them directly. We use a payment processor to handle payments; we don't store your full card number ourselves. We may share data with regulators or authorities where we're legally required to. We don't sell your personal data.
4. Identity documents
Documents you upload for KYC or licence verification (passports, ID cards, licence certificates) are stored in private, access-controlled storage, not publicly accessible, and only reviewed by our admin team for verification purposes.
5. How long we keep it
We keep account and task data for as long as your account is active, and for a period after closure where we have a legal or regulatory reason to (for example, financial record-keeping requirements). You can ask us to delete data we're not required to keep.
6. Your rights
You can ask to see the personal data we hold about you, correct it if it's wrong, or ask us to delete it, subject to any legal obligation we have to keep it. Contact us to make a request.
7. Security
We use industry-standard measures to protect your data, including encrypted storage for sensitive documents and access controls limiting who can view them. No system is completely secure, and we can't guarantee absolute security.
8. Changes
We may update this policy from time to time. We'll note the date at the top of this page when we do.
9. Contact
Questions about this policy or your data: contact@emooves.com.